Privacy Policy

This Privacy Policy explains how ORCA Cars Marbella collects, uses and retains personal data when you visit our website, use our live chat or make a booking. We process personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).

Live chat

We store chat conversations to respond to your enquiries, follow up on your requests and monitor service quality. If you choose to provide your email address, we associate it with your conversation so our team can follow up on your preferred vehicles, rental dates and availability.

Providing contact details is optional, and you can use the chat without sharing them. Chat transcripts are retained for 90 days and then deleted.

Bookings

We collect the information needed to arrange and manage your rental, including your name, contact details and required identity documents. This information is used to administer your rental agreement, meet insurance requirements and fulfil legal obligations.

Booking records are retained in accordance with applicable legal retention requirements. Vehicle inspection photos are deleted at the end of the applicable retention period.

Your rights

You can delete your chat conversations using the delete option in the chat widget. You may also contact us to request access to, correction or deletion of your personal data, or to object to its processing, subject to applicable legal requirements.

Contact

For privacy enquiries or requests concerning your personal data, please email support@orcacars.es or call +34 690 776 806.